Payment

Displayed prices

The store currency is Canadian dollars (CAD). Review the final amount and applicable taxes at checkout before confirming. Standard delivery within Canada is free. If your payment account uses a different currency, your own provider may apply conversion rates or fees; our store does not set those provider charges.

Confirming payment

Payment completion may require verification by the provider. If you receive no confirmation, see a duplicate amount or cannot tell whether an attempt succeeded, ask us to check the order. Any temporary authorisation hold is handled through the relevant provider.

Available payment choices

Select from the methods presented in your checkout. The available options can differ according to order details and provider eligibility. An option not shown should not be assumed to be accepted.

Protect your credentials

Enter payment credentials only in the secure checkout fields or the payment provider’s authorised flow. Do not send full card numbers, security codes, passwords or one-time codes to customer service. We will not ask you to email those details to resolve an order.

Refund destination and timing

An approved refund is returned to the original payment method. Our store processes it within 10 business days; banks or card issuers usually need another 5–10 business days to display the credit. Contact us if the expected period has passed. A shorter statutory deadline applies where required. See our Refund policy.

Customer enquiries

Email: support@favellagoods.shop

Telephone: 204-555-1349

Business address: 2350 Commercial Dr, Vancouver, British Columbia, V5N 4B7, Canada

Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (store local time).