About Us

This is an independent online store offering the products currently listed on our website to customers in Canada. The available catalogue may change as items are added or become unavailable.

Choosing a product

Review each listing for its available options, specifications, included contents and price. If a detail matters to your purchase and is not clear, contact us before ordering. We do not imply an official partnership, manufacturer endorsement or history that is not established in the product information.

Delivery and after-sales support

We offer free standard shipping within Canada, with normal processing of 1–2 business days and transit of 4–6 business days after dispatch. Our 30-day return and exchange window includes free approved return shipping and no restocking fee. These commitments do not replace any stronger consumer right.

Shopping information

The Shipping Policy, Refund Policy, Payment Policy and Terms of Service explain purchasing and support. Our Privacy Policy describes personal-information handling. We use the contact details on this website to assist customers and do not describe the correspondence address as a walk-in retail location.

Contact

Email: support@favellagoods.shop

Business address: 2350 Commercial Dr, Vancouver, British Columbia, V5N 4B7, Canada

Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (store local time).