Contact Us

For product information, order support or a policy question, please get in touch using the details on this page.

What to include

For an existing purchase, include the order number, the email used at checkout and a short explanation of the issue. For a product question, include the product name or page link and the option you are considering. Photographs can help with damaged or incorrect items when reasonably available.

Returns and delivery enquiries

Contact us before sending a return so we can provide a prepaid label or equivalent free method and the correct destination. Read our Refund Policy and Shipping Policy for the applicable timeframes. The business address below is for correspondence and is not confirmation of a public shop or return drop-off facility.

Protecting your information

Never include a payment-card security code, account password or full card number in a message. If your enquiry concerns personal information, mark it “Privacy request” so it can be handled appropriately. We use information in your message to respond and manage the relevant request.

Contact

Email: support@favellagoods.shop

Business address: 2350 Commercial Dr, Vancouver, British Columbia, V5N 4B7, Canada

Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (store local time).